Frequently asked questions

What is COSMODERMALAB?

COSMODERMALAB is more than skincare—it is a ritual of self-care, artistry, and timeless elegance. We craft high-performance formulations that merge scientific innovation with natural purity, designed to deliver visible results while indulging the senses. To empower every individual with radiant, healthy skin through science-driven formulations, sustainable practices, and a customer experience rooted in care and trust."

How does your product/service work?

Shipping & Fulfillment

• Order Processing: Orders are packed carefully, often with branded touches (thank-you notes, samples).

• Delivery Options: Standard, expedited, and international shipping are offered, with tracking and flexible policies.

• Sustainability: Eco-conscious shipping materials reinforce brand values.

Customer Service

• Support Channels: Email, live chat, phone, and social media for inquiries or issues.

• Returns & Exchanges: Hassle-free policies ensure trust and loyalty.

• Feedback Loop: Customer reviews and surveys inform product improvements.

How much does it cost?

Our pricing reflects the artistry, science, and sustainability behind every formula. By positioning ourselves as a luxury skincare brand, we ensure customers receive not just effective products, but an indulgent experience built on trust, exclusivity, and uncompromising quality.

Do you offer international shipement?

We ship worldwide. Standard shipping takes 6 days and expedited shipping takes 3 to 4 days .

How can I contact you?

You can reach us by PHONE NUMBER /WHATS APP : +1 431-545-0216 / +1 415 366 2285 /aleeze@cosmodermalab.com- info@cosmodermalab/or click the customer service link at the bottom of the home page. We are always happy to answer your questions.

Where can I learn more about you?

You can explore other sections of this website, such as the "About Us" page or our blog, to learn more about our company, mission, and team.

SHIPPING & DELIVERY

1. Commitment to Care

• We believe skincare should arrive with ease and peace of mind.

• Our shipping practices are designed to be flexible, customer-friendly, and stress-free

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2. Processing & Dispatch

• Orders are processed within 1–2 business days.

• We prioritize prompt dispatch while accommodating special requests whenever possible.

3. Flexible Delivery Options

• Free standard shipping on all domestic orders.

• Expedited shipping available at a reduced rate.

• Customers may update their delivery address within 24 hours of placing an order

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4. Grace Periods & Exceptions

• If a customer misses a delivery, we reschedule at no extra cost.

• Lost or delayed packages are replaced or refunded with minimal questions asked.

• Seasonal delays (holidays, weather) are communicated proactively with alternative solutions offered.

5. International Shipping

• We ship worldwide with transparent rates.

• Customs delays are handled with empathy—customers receive updates and support throughout the process.

6. Returns Linked to Shipping

• If a product arrives damaged or compromised, we cover return shipping and send replacements immediately.

• Customers are never penalized for courier errors.

7. Customer-Centric Flexibility

• We honor special requests (gift wrapping, discreet packaging, delivery timing) whenever possible.

• Our team is empowered to make exceptions to ensure satisfaction.