CUSTOMER SERVICE

1. Commitment to Excellence

• We are dedicated to providing a seamless, luxury experience at every touchpoint.

• Every customer interaction reflects our values of inclusivity, transparency, and care.

2. Responsiveness

• All inquiries are acknowledged within 24 hours.

• Resolution of issues is prioritized within 3 business days, with proactive updates provided.

3. Communication Standards

• Tone: Warm, respectful, and empathetic.

• Language: Clear, professional, and free of jargon.

• Personalization: Address customers by name and tailor responses to their needs.

4. Returns & Exchanges

• Hassle-free returns within 30 days of purchase.

• Products must be unopened and in original condition.

• Exchanges offered for damaged or defective items at no additional cost.

5. Inclusivity & Accessibility

• Service available across multiple channels (email, chat, phone, social media).

• Accessibility standards followed to ensure all customers can engage with us.

• Multilingual support offered where possible.

6. Customer Feedback

• Feedback is actively encouraged and valued.

• Suggestions are reviewed monthly and integrated into service improvements.

7. Confidentiality & Trust

• Customer information is handled with strict confidentiality.

• We never share personal data without consent.

Email

aleeze@cosmodermalab.com

info@cosmodermalab.com

Phone/what's app

+1-431-545-0216

+1-415-366-2285

Address

1808 birch briar bend, Lawrenceville
Georgia, 30043 USA